SafetyQuest: Level Three - Implementing QI


Stanford School of Medicine



Modern healthcare is complex and has many opportunities for error. To ensure patient safety, hospitals and healthcare systems must continually strive to work together as a team, create a culture of patient safety, and identify and mitigate risks. SafetyQuest is a sequential series of online CME gaming modules (levels 1 - 4) that provide an innovative and immersive experience to understanding the underlying causes of patient safety issues. This unique educational program emphasizes a problem-solving approach to preventing errors in all healthcare settings and seeks to ensure that patients are provided with care that supports the key quality aims of the Institute of Medicine. Throughout the series, learners will work to save patients from preventable harm and will errors and will gain problem solving quality improvement and safety tools to approach these issues. Case-based scenarios using multiple game modalities will be used to put these principles into practice and save future lives.

What you will learn

At the conclusion of this activity, participants should be able to:

  • Apply advanced QI tools such as failure modes effect analysis (FMEA) and key concepts of stakeholder analysis, A3 key drivers and project sustainability to improve the quality of care for your patients.
  • Perform time-out/Universal Protocol to prevent sentinel events/never events (e.g. wrong site, wrong procedure, and wrong person surgery, retained foreign objects) consistent with best practices to reduce the risk of adverse events and increase patient safety.
  • Report errors and near misses (event reporting) and disclose errors to patients and their families (error disclosure) when you and your team have been involved in or witnessed such an event.

Topics include

  • Introduction
  • Test Your Knowledge Level Three: Implementing QI
  • Case 5 | QI Tool: FMEA | CLABSI
  • Case 14 | QI Tool: A3 | Breast Milk Mix-up
  • Case 16 | QI Tool: Universal Protocol | Wrong Site Surgery
  • Case 19 | QI Tool: Stakeholder Analysis | Retained Guidewire
  • Case 20 | QI Tool: Sustainability | Retained Sponge
  • Course Wrap-Up
  • Resources and References
  • Help!


To Obtain CME Credits

  • Review the information below and complete the entire activity.
  • Complete the CME Post-test, CME Assessment Survey, and CME Activity Completion Statement at the end of the activity.
  • You must receive a score of 75% or higher on the post-test in order to receive a certificate.
  • You will have two attempts to answer each multiple-choice question (or one attempt for questions with only two options) to pass the post-test.
  • Once you attest to completing the entire online activity and have scored 75% or higher on the post-test, your certificate will be generated automatically and will be available on your Dashboard page.
  • Physicians will be awarded AMA PRA Category 1 Credits™. All other participants will receive a Certificate of Participation.

Enroll Now

Delivery Option:
Online Course Free

This course may not currently be available to learners in some states and territories.